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Admission & Payment Guidelines

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At MH Samorita Hospital & Medical College (MHSHMC), patients can be admitted as an inpatient through two primary channels: The Outpatient Department (OPD) or the Emergency Department.

In all cases, the hospital will issue an Admission Form. For unusual patient cases, such as those involving accidental injury, or suicidal/homicidal attempts, the nearest police station must be immediately informed as per hospital policy.

Pre-Admission & Financial Requirements

Prior to admission, your consultant will thoroughly advise you on the proposed treatment plan and the expected duration of your hospital stay.

  • Billing Estimate: Arrange the necessary financial requirements prior to admission. A detailed billing estimate can be collected from our Billing Department.
  • Admission Desk: For inquiries regarding the admission process, visit our Admission Desk or call 02-8878080.

Required Documents for Admission

1. The consultant’s advice (prescription).
2. The fully completed Admission Form provided by the hospital admission desk.
3. For Foreign Patients: Please present your valid Passport.
4. For Corporate Patients:
  • Produce the organization's Employee ID card for premium services.
  • For clients with in-patient credit agreement, provide GOP/LOA as required.

Details Admission, Billing & Hospital Stay Policies

1. Admission & Registration Process

Our Admission Desk is functional 24 hours a day, 7 days a week (24/7) to ensure seamless service upon arrival.

  • Registration Details: If you are being admitted following an Out-Patient Department (OPD) consultation, you will be requested to provide some basic registration details at the Admission Desk. This information is crucial for better case management and subsequent follow-up care.
  • Admission Time: The Admission Desk is operational 24/7.
2. Billing and Payment Procedures
Policy Area Details
Initial Deposit An initial deposit is required at the time of admission, adjusted against your final bill.
Surgery/Package For patients admitted for any surgery or package service, the entire estimated amount is payable at the time of admission.
Visiting Consultants Patients under the care of a Visiting Consultant must consult directly with their respective consultant regarding the initial deposit requirement.
Accepted Payments We accept Cash, Debit and Credit Cards only. Cheques are not accepted.
Bill Monitoring An updated provisional bill can be collected from our IPD Billing Section at Level 4 at any time during the patient's stay.
Deposit Refill If your bill exceeds the deposit amount, our Billing Executives will approach you for a further deposit within 24 hours.
Final Clearance Before the final bill is processed, all pharmacy dues must be cleared, and clearance obtained from the Pharmacy Authority.
Corporate Policy Corporate Patients with in-patient credit agreement must provide valid LOA or pay initial deposit; refundable upon submission.
Billing Contact For payments, contact Billing personnel at Level-4 between 9:00 am and 5:00 pm. Payment must be made exclusively to authorized personnel.
3. Hospital Stay Logistics
  • Checking Out Time: 12:00 Noon. Software calculates next day’s rent if checking out later.
  • Retaining Bed Policy: When a patient is moved to ICU/HDU, they may retain a general bed; double charges apply.
  • Bed Transfer: Higher category bed charge applies on day of transfer if stayed more than 3 hours.
  • OT Booking Policy: OT charge required to confirm operation for next day.
4. A Note for Patients Under Insurance Coverage

Please be prepared to pay the cost of any charges that are not covered by your insurance policy. Retain copies of the hospital bill and all other relevant papers provided by your caregivers to facilitate the filing of your insurance claim.