The Discharge Process and Timelines

• Dedicated Coordination: Our dedicated staff coordinates all necessary steps for a smooth departure. They will meet with you to provide a copy of the Provisional Bill and assist with arranging follow-up appointments, take-home medications, and transportation, if required.
• Target Completion Time: We are committed to ensuring that all discharge arrangements, including final billing and paperwork, are completed within two hours of the doctor giving the final clearance. We advise you to plan your departure accordingly.

In all cases, the hospital will issue an Admission Form. For unusual patient cases, such as those involving accidental injury, or suicidal/homicidal attempts, the nearest police station must be immediately informed as per hospital policy.

Finalizing Your Bill and Paperwork

1. Bill Notification: Your nurse will inform you when the discharge process is complete and your bill is being finalized.
2. Billing Clearance Slip: A customer care executive will notify the patient/attendant when the final bill is ready and provide a Billing Clearance Slip.
3. Settlement: The patient attendant must take the Billing Clearance Slip to the IP Billing Counter (Level 4) to settle the final bill amount.
4. Final Documents: The Billing Department will provide two copies of the final bill and the settlement money receipt. You must submit one copy to the Nurse-in-Charge. In return, the nurse will provide you with your Discharge Summary and Investigation Reports.
5. Discharge Instructions: The Floor Doctor or Nurse will carefully explain the Discharge Summary, along with all necessary post-discharge instructions and medication details.

Departure Checklist

While waiting for the final documents, we encourage you to take a few moments to complete our Patient Satisfaction Survey, which a staff member will provide.

Before Leaving, Please Ensure You Have:

Departure Arrangements: Please have the person taking you home bring the car to the front of the hospital. If you require a wheelchair, stretcher, or ambulance service, please inform the Customer Care Executive or Nurse-in-Charge on your floor. We kindly ask you to vacate the room as soon as possible to allow other patients in need to utilize the facility.

Check-Out Time Policy